Dr. Maya Angelou on Carpet Cleaning ?
“People will forget what you said, people will forget what you did but people will never forget how you made them feel.” – Dr. Maya Angelou
You may have heard this quote before. However, it deserves our attention another time. This can apply to how employers …
It Is an Awesome Responsibility
~It may be your last job on Friday, it has been a long week and you want to get home, but for the customer it could be an event of a lifetime.
Can Your Employees Steer the Boat?
Some business owners find themselves like a captain who can never take time off. He hasn’t clearly defined the course the ship will take, so they don’t know where to steer. This business owner/ captain has to
Elements of an Effective Employee Compensation Plan
1) Base Pay – This is where the bulk of your employee’s pay comes from. Experience has shown that it is more effective to have a base pay that compensates for average performance. Adding commissions, bonuses, and perks in addition to the base pay for above average performance does two …
Be a Better Manager
Management of employees is a learned skill. It requires time and effort. The better you are as a manager, the better your company will be. Following, are a few laws of management, that when followed, can …
Years in the Making
Ed York, Jeff Bishop, Lee Pemberton, Claude Blackburn, Lloyd Weaver, Ralph Bloss and others, taught us amazing things. Things that until then, were secrets, like …
A silent, disguised small business killer – procrastination
Procrastination can lead to the death of small business
I have been meaning to write this article for a long time. I just couldn’t seem to find the time to get around to it. That may seem funny, but the truth is we all have procrastinated on business decisions and changes …
How much should I charge?
Probably the most commonly asked question we hear from professional cleaners is “how much should I charge?” While the often quoted answer is “whatever the market will bear” may sound cute, it does not really answer the question. Why? Because within every market; within every service offering; there are several …
How to Make More Money without Adding A Single Customer
General,Internal Training,Management,Products in Action,Technical "How To",Technician Training Powerpoints 
1 commentHow to Make More Money without Adding A Single Customer
With Bridgepoint University Instructor and Consultant – Dennis Klager
Dennis Klager has been involved in the carpet cleaning industry for 27 years. He built his own successful carpet cleaning business, then ended up partnering with another cleaner in town. Together they built …
Trust Alone Won’t Get You Paid – A Communication Lesson for Disaster Professionals
By Dan Bernazzani
Ever hear the saying: If a tree falls in the forest and nobody hears it, did it make a sound?
Or… If a restorer sends an invoice and the adjuster doesn’t understand it was it communicated?
Depending upon who is telling the story these questions could be answered very differently. …
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